FAQs - Orders & Delivery

Are Gather candles made to order?

Yes. Each candle is hand poured in the UK and in small batches. This ensures every piece is crafted with care and attention.

How long will my order take to arrive?

Please allow 5 working days for delivery. You will receive tracking information once your order has shipped.

Do you ship internationally?

Currently, we ship within the UK. For international enquiries, please contact us directly.

hello@gatherathome.co.uk

Personalization

What is the heirloom seal?

Each Gather candle is finished with a coloured heirloom seal. It’s a subtle, considered detail designed to personalise your candle and complement your space.

Is there an additional charge for choosing a seal colour?

No. The seal colour is included as part of your candle.

Can I change my seal colour after ordering?

If your order has not yet entered production, we will do our best to accommodate changes. Please contact us as soon as possible.

Product & Care

What wax do you use?

Gather candles are made using a soy wax, chosen for its clean burn, vegan properties and refined finish.

How can I get the best burn from my candle?

Allow the wax to melt fully across the surface during the first burn, approx 4hrs for the first burn. Trim the wick before each use. Never leave a burning candle unattended.

Are your candles vegan?

Yes. All Gather candles are vegan and cruelty free.

Returns

Do you accept returns?

Due to the personalised nature of our candles, we are unable to accept returns unless an item arrives damaged. If there is an issue with your order, please contact us and we will assist promptly.

Adel@gatherathome.co.uk

If your question isn’t answered here, please get in touch. We’re always happy to help.